Delivery & Returns

Standard Delivery

• Order before 20th noon to get it before Christmas 
• FREE Delivery with next day FedEx 24 hour service 
  
  

• Order before 12pm and we'll aim to dispatch it on the day, ready for next day delivery. 

• If you require any further information which is not available by following our customer services links, please contact us by email at  info@gardencoverstore.co.uk

Next Day & Saturday Delivery

• When placing your order, if next day and Saturday delivery services are available in your postcode area you will be presented with these options.

• All next day orders are for next Working Day delivery. 

• Any orders placed on a Friday will be delivered on a Monday.

• Next day orders must be made by 12pm on the previous day and are subject to stock availability.

• If stock is not available you will be notified the same day and any premiums paid will be refunded.

• A signature will be required upon delivery unless we have authorisation from you that the goods can be left.

 

 

*Delivery is Mainland UK and includes Isle of Wight. 

1. Delivery Outside Mainland UK

   Garden Cover Store products can be delivered worldwide - if you are outside of the UK depending on your area, an extra delivery charge will be added :
   

   Area	Delivery charge to be added
   Northern Ireland	£15.50
   Guernsey	£25.50
   Scotland – Outer Hebrides	£8.50
   Isle of Man	£15.50
   Scotland – Isle of Man	£8.50
   Jersey	£25.50
   Scotland – Isle of Aran Isle of Cumbare	£8.50
   Scotland – Kirkwall Stormess Orkney	£8.50
   Scotland – Isle of Gigha Isle of Islay	£8.50
   Scotland – Isle of Jura Isle of Colonsay Isle of Mull Isle of Iona  Isle of Tiree  Isle of Coll	£8.50
   Scotland – Isle of Muck Isle of Soay  Isle of Eigg Isle of Rum  Isle of Canna	£8.50
   Scilly Isles	£15.50
   Scotland – Shetland Islands	£8.50

    

2. International Delivery
   
   For more information, contact our Customer Service team at info@gardencoverstore.co.uk for an international delivery quote.

3. Returns Policy

   We hope you will be delighted with the product you receive and that you will enjoy it for many years to come. If for any reason you are not satisfied with your purchase you can return the item in perfect condition and in the original packaging within 21 days for a full replacement or a full refund.
   
   Return postage can only be refunded in the case of damaged or faulty items or if the wrong items have been sent to you.
   
   We advise that you obtain a postal receipt, or send the goods back via recorded delivery as we cannot accept responsibility for damaged or lost parcels.
   
   

4. How do I return an item?

   Should wish to return something you have purchased from us please call or email our Customer Services at admin@gardencoverstore.co.uk and they will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via the Post Office - this will depend on the size and weight of the item.
   
   When returning undamaged ordered items the return carriage will be charged and deducted from your refund.
   
   If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, we can arrange for goods to be collected from a safe location at your request.
   
   Please contact customer services by email admin@gardencoverstore.co.uk and we can post the form to you.
   
   

5. Cancellation Policy
   
   If you wish to cancel your order then you can providing you inform us of this prior to dispatch. Once the order has been dispatched please refer to the returns policy.
   
   

6. Product Availability Information

   Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.
   
   

7. Tracking

   Once you have placed an order on our website you will receive an email confirmation and we will then e-mail you again when your order is sent along with information on how to track your order with the courier and manage your delivery direct with them.
   
   If any goods received are either defective or unsatisfactory, we ask that you return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights.